Sometimes you’ll have an employee that doesn’t get paid during a payroll cycle. Gusto charges for all active employees whether they are paid or not during that payroll cycle.
GetPayroll, on the other hand, only charges for employees who are paid during that payroll cycle.
GUSTO CUSTOMER SERVICE
According to Trustpilot.com, one of the biggest drawbacks of Gusto is the poor customer service experience. It’s possible for clients to wait up to 30 – 40 mins on the phone to get a call center agent. While at GetPayroll, you can talk to your payroll specialist, the operations manager, or even the president, directly, on any weekday.
GetPayroll has CPAs on staff to represent and advocate to all taxing authorities, including the IRS, for free! GetPayroll also has a U.S. Tax Court Practitioner to represent clients in US Tax Court, if needed. With Gusto’s costly Concierge plan you may get some general tax updates, which GetPayroll also provides. But Gusto will not provide professional compliance resolution. When you have tax compliance issues you will probably need to hire a CPA or an expensive tax attorney.
NO NANNY PAYROLL
Are you a Household employer? Gusto, unfortunately, does not offer you their payroll services. Meanwhile, GetPayroll has always offered household employer payroll services.
GetPayroll was established in 1991 by a practicing CPA who is also a United States Marine Corps veteran. GetPayroll understands what small businesses go through every day because they have gone through it too.
Gusto, is relatively a new company backed by venture capitalists. They’re focused on growth rather than service, as reviews on Trustpilot show. GetPayroll’s focus is on servicing its clients’ needs.
With these comparisons in mind, it’s easy to see that GetPayroll can be the optimal choice for all small to medium size businesses. Get a competitive quote today!